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Kurs-ID: MOC10982

MOC 10982: Supporting and Troubleshooting Windows 10

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Seminar-Kategorie:

Technische Seminare

Seminar-Art:

Online-Seminare

Schulungsdauer:

40 Stunden in 5  Tagen

Teilnahmegebühr:

2.390,00 € zzgl. 19% MwSt.
2.844,10 € inkl. 19% MwSt.

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Seminarinhalt

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates

  • File Recovery in Windows 10
  • Recovering an OS

Voraussetzungen

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS). Microsoft Active Directory Domain Services (AD DS) principles. Understanding of the Public Key Infrastructure (PKI) components. Windows Server 2012 R2 fundamentals. Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Termine

26.10.2020 – 5 Tage | Online-Seminar MOC 10982: Supporting and Troubleshooting Windows 10 Teilnahmegebühr: 2.390,00 € zzgl. 16% MwSt.

Kurs-ID:

MOC10982

Seminar-Art:

Online-Seminare

Schulungsdauer:

40 Stunden in 5  Tagen

Teilnahmegebühr:

2.390,00 € zzgl. 16% MwSt.
2.772,40 € inkl. 16% MwSt.

Schulungsort:

Online-Seminar
 

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30.11.2020 – 5 Tage | Online-Seminar MOC 10982: Supporting and Troubleshooting Windows 10 Teilnahmegebühr: 2.390,00 € zzgl. 16% MwSt.

Kurs-ID:

MOC10982

Seminar-Art:

Online-Seminare

Schulungsdauer:

40 Stunden in 5  Tagen

Teilnahmegebühr:

2.390,00 € zzgl. 16% MwSt.
2.772,40 € inkl. 16% MwSt.

Schulungsort:

Online-Seminar
 

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Seminar-Korb